We respect your privacy, personal information and the way it is collected.

The type of personal information we collect

We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Project specific information (dates, prices, times, biscuit preference etc)
• Company information (brand names, company names, industry details etc.)
• Financial information (for example, project budgets, revenue, turnover etc.) 

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How we get the personal information and why we have it Most of the personal information we process is provided to us directly by you for one of the following reasons:
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• To keep in contact during projects
• For working on future projectsUnder the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@define-creative.co.uk (Please use ‘Remove Details’ in your subject line.)
b) We have a contractual obligation.
c) We have a legal obligation.
d) We have a vital interest.
e) We need it to perform a public task.
f) We have a legitimate interest.

How we store your personal information

Your information is securely stored either in a lockable file, on a password protected
computer or passcode-locked phone. We keep personal information for only as long as necessary to give you the best service. We will then dispose of your information on request or in 2 years without contact (whichever comes first).
 
Your data protection rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.

You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: info@define-creative.co.uk if you wish to make a request. Please use ‘Information Request’ in your subject line.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: info@define-creative.co.uk Please add ‘Privacy Complaint’ in your subject line.